OTP Troubles? Here’s Why You May Not Be Receiving Important SMS Messages Today

Massive disruption in SMS service as telcos implement new regulations to curb SMS fraud, is causing OTP problems

Several users are facing issues in receiving one-time passwords (OTP) through SMS today from banks, e-commerce and other companies due to a massive disruption in SMS services. This is an industry-wide issue affecting everything from CoWIN registration OTPs, bank OTPs for debit card transactions, and even systems like two-factor authentication OTPs to log into accounts online. Although the telecom operators have not made official statements about it, industry sources said that this is due to new SMS regulations. These regulations were set up to control SMS fraud, but it appears to have also caused a number of problems in the process.

One insider told Gadgets 360, “Basically, operators have implemented the new DLT process, and this has affected push notifications.” Distributed Ledger Technology (DLT) is a block-chain based registration system. According to TRAI (Telecom Regulatory Authority of India), telemarketers have to be registered in the DLT platform. It is being issued in the public interest to control the SMS spam from various marketing firms, example Corefactors, an engineered marketing and communications solutions company. However, the implementation of this measure has not gone smoothly, the source explained.

As a result, many, many people have been facing problems. People have been tweeting through the day about the problems that they’re facing, and it’s not clear how long it will take for the problem to actually be resolved.



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